Diploma of Business (Frontline Management) BSB51004
The Diploma is the highest qualification offered in Frontline Management and focuses on the management rather than the implementation of frontline management initiatives.
The Diploma of Business (Frontline Management) explores in greater depth the knowledge and skills required to be an effective people manager. The qualification is a logical progression from the Certificate IV in Business (Frontline Management) and is a highly recommended qualification for all frontline managers.
Recommended for
The Diploma of Business (Frontline Management) is recommended for managers and supervisors with responsibility for managing teams, operational planning and performance, change management, the communication of information and financial accountability.
Learning Outcomes
- Manage all aspects of people management including individual and team performance and staff development
- Manage the budgeting and financial side of the business
- Manage and report on projects
Learning Time Period
The Frontline Management qualifications must be completed within two (2) years of commencement.
Assessment
Assessment for this qualification includes underpinning knowledge questions, work-based projects and third party reports.
Requirements to Receive the Diploma of Business (Frontline Management)
This qualification requires the successful completion of 11 Units of Competency as follows:
8 Units of Competency from Diploma of Business (Frontline Management) Core Units
PLUS
3 Units of Competency from Diploma of Business (Frontline Management) Elective Units, chosen from the list below.
Unit of Competency |
AIM Course |
Days |
|
Core Units - Compulsory |
|||
| BSBFLM503B | Manage effective workplace relationships | Effective Workplace Relationships – Working Together | 1 |
| BSBFLM512A | Ensure team effectiveness | Team Effectiveness | 1 |
| BSBFLM501B | Manage personal work priorities and professional development | Personal Work Priorities – Empowering Self | 1 |
| BSBFLM505B | Manage operational plan | Operational Plans – From Thought to Action | 1 |
| BSBFLM507B | Manage quality customer service | Customer Service – Meeting Customer Needs | 1 |
| BSBFLM510B | Facilitate and capitalise on change and innovation | Innovation and Change – Making Change Happen | 1 |
| BSBFLM509B | Facilitate continuous improvement | Continuous Improvement – Improving Systems and Processes | 1 |
| BSBMGT505A | Ensure a safe workplace | Workplace Safety – Promote a Safety Culture | 1 |
Elective Units - Choose 3 Units of Competency |
|||
| BSBCMN419A | Manage projects | Manage Projects | 1 |
| BSBFLM506B | Manage workplace information systems | Workplace Information – The Knowledge Advantage | 1 |
| BSBFLM513A | Manage budgets and financial plans within the work team | Managing Team Budgets and Financials | 1 |
| BSBFLM514A | Manage people | Manage People | 1 |
| BSBFLM511B | Develop a workplace learning environment | Developing a Learning Environment | 2 |
This qualification is also available in intensive delivery. See The Competent Frontline Manager - Intensive.
Enrolment
To enrol in this qualification, call 13 16 48.
Additional Information
Have questions about assessment, accreditation or fees? Perhaps you'd like to claim credit for part of your AIM qualification. If so, see our additional information about studying a qualification at AIM.
If you wish to discuss your training requirements or to learn more about AIM's range of learning solutions, fill in the enquiry form and a member of our Training Advisory Team will contact you.
| Upgrade Your Qualification |
AIM will develop an Call 13 16 48 for more information. |
| Ready to Enrol? |
Please send us a completed Qualification Enrolment Form [PDF; 105Kb]. |
| Issue of Qualification |
Please send us a completed Application for Qualification Form [PDF; 18Kb]. |
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