Certificate IV in Business (Frontline Management) BSB41004
This qualification develops the competency of individuals who are playing less of a supporting role and taking more responsibility for the implementation of management initiatives. The qualification places particular emphasis on developing effective people skills, managing and leading a team, developing priorities and managing operational plans.
Recommended for
The Certificate IV in Business (Frontline Management) is an ideal qualification for the developing line manager and leader, with clear pathways to higher levels of study and career progression.
Learning Outcomes
- Implement and evaluate the effectiveness of operational plans
- Take a lead role in team development
- Take a lead role in promoting and achieving innovation and improvement
- Manage projects
- Manage strategy into action
Learning Time Period
The Frontline Management qualifications must be completed within two (2) years of commencement.
Assessment
Assessment for this qualification includes underpinning knowledge questions, work-based projects and third party reports.
Requirements to Receive the Certificate IV in Business (Frontline Management)
This qualification requires the successful completion of 8 Units of Competency as follows:
5 Units of Competency from Certificate IV in Business (Frontline Management) Core Units
PLUS
3 Units of Competency from Certificate IV in Business (Frontline Management) Elective Units, chosen from the list below.
At least 1 elective must be from the Frontline Management Unit schedule - i.e., the Unit Code must contain 'BSBFLM'.
Unit of Competency |
AIM Course |
Days |
|
Core Units - Compulsory |
|||
| BSBFLM403B | Implement effective workplace relationships | Effective Workplace Relations – Working Together | 1 |
| BSBFLM412A | Promote team effectiveness | Team Effectiveness | 1 |
| BSBCMN402A | Develop work priorities | Personal Work Priorities – Empowering Self | 1 |
| BSBFLM405B | Implement operational plan | Operational Plans – From Thought to Action | 1 |
| BSBCMN411A | Monitor a safe workplace | Workplace Safety – Promote a Safety Culture | 1 |
Elective Units - Choose 3 Units of Competency (Ensure 1 Unit Containing the Unit Code 'BSBFLM' is Selected) |
|||
| BSBCMN410A | Coordinate implementation of customer service strategies | Customer Service – Meeting Customer Needs | 1 |
| BSBCMN419A | Manage projects | Manage Projects | 1 |
| BSBFLM409B | Implement continuous improvement | Continuous Improvement – Improving Systems and Processes | 1 |
| BSBFLM406B | Implement workplace information system | Workplace Information – The Knowledge Advantage | 1 |
| BSBCMN404A | Develop teams and individuals | Developing a Learning Environment | 2 |
| BSBCMN412A | Promote innovation and change | Innovation and Change – Making Change Happen | 1 |
This qualification is also available in intensive delivery. See The Practical Frontline Manager - Intensive.
Enrolment
To enrol in this qualification, call 13 16 48.
Additional Information
Have questions about assessment, accreditation or fees? Perhaps you'd like to claim credit for part of your AIM qualification. If so, see our additional information about studying a qualification at AIM.
If you wish to discuss your training requirements or to learn more about AIM's range of learning solutions, fill in the enquiry form and a member of our Training Advisory Team will contact you.
| Upgrade Your Qualification |
AIM will develop an Call 13 16 48 for more information. |
| Ready to Enrol? |
Please send us a completed Qualification Enrolment Form [PDF; 105Kb]. |
| Issue of Qualification |
Please send us a completed Application for Qualification Form [PDF; 18Kb]. |
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