Certificate IV in Frontline Management (Intensive) BSB40812

Save: Enrol in a Certificate IV in Frontline Management (Face to Face non-intensive or intensive delivery ONLY) and pay upfront for the whole qualification and save 40% off the fee. It’s part of our commitment to training excellence.

This qualification develops the competency of individuals who are taking on responsibility for the implementation of frontline management initiatives. The qualification places particular emphasis on developing effective people skills, managing and leading a team, developing priorities and managing operational plans.

This qualification is designed for

New managers working at the frontline, such as supervisors and team leaders, who may have technical skills but require development in people management.

Recognition of Prior Learning (RPL)

Recognition of skills and knowledge gained through previous studies, work and life experiences may lead to advanced standing in this course. For more information contact AIM Student Services on 1300 882 895 / studentservices@aimqld.com.au or visit www.aimqld.com.au/training/rpl.htm


Content is delivered one day a week over 10 weeks. Completion of the qualification is required within 2 years.
This qualification is also available via standard delivery mode.


You will be assessed through a combination of underpinning knowledge questions, work-based projects and third party reports.

Qualification Requirements

10 units of competency required. Enrol in an intake listed below. All intakes are in Brisbane unless specified.

Qualification AIM Intake Dates
Certificate IV in Frontline Management (Intensive)

Includes 10 pre-selected units comprising of core and electives
Intake 3 29 July, 5 Aug, 12 Aug, 19 Aug, 26 Aug, 2 Sep, 9 Sep, 16 Sep, 23 Sep, 30 Sep
Intake 4 7 Oct, 14 Oct, 21 Oct, 28 Oct, 5 Nov, 11 Nov, 18 Nov, 25 Nov, 2 Dec, 9 Dec

This qualification aligns with the following units of competency:

BSBMGT401A Show leadership in the workplace
BSBWOR401A Establish effective workplace relationships
BSBWOR402A Promote team effectiveness
BSBPMG522A Undertake project work
BSBMGT402A Implement operational plan
BSBWOR404B Develop work priorities
BSBMGT403A Implement continuous improvement
BSBCUS401B Coordinate implementation of customer service strategies
BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements
BSBLED401A Develop teams and individuals


To enrol in this qualification, call 1300 882 895.

Additional Information

Have questions about assessment, accreditation or fees? Perhaps you'd like to claim credit for part of your AIM qualification. If so, please contact AIM.

If you wish to discuss your training requirements or to learn more about AIM's range of learning solutions, fill in the enquiry form and a member of our Training Advisory Team will contact you.

Nationally Recognised
Nationally Recognised Training
Upgrade Your Qualification

AIM will develop an individual training plan to maximise the efficiency and effectiveness of your career development by mapping a personalised career pathway to a higher qualification most suited to your workplace goals and career aspirations.
Call 1300 882 895 for more information.