Certificate IV in Frontline Management BSB40812

Save: Enrol in a Certificate IV in Frontline Management (Face to Face non-intensive or intensive delivery ONLY) and pay upfront for the whole qualification and save 40% off the fee. It’s part of our commitment to training excellence.

This qualification develops the competency of individuals who are taking on responsibility for the implementation of frontline management initiatives. The qualification places particular emphasis on developing effective people skills, managing and leading a team, developing priorities and managing operational plans.

This qualification is designed for

New managers working at the frontline, such as supervisors and team leaders, who may have technical skills but require development in people management.

Recognition of Prior Learning (RPL)

Recognition of skills and knowledge gained through previous studies, work and life experiences may lead to advanced standing in this course. For more information contact AIM Student Services on 1300 882 895 / studentservices@aimqld.com.au or visit www.aimqld.com.au/training/rpl.htm


Completion is required within 2 years.
This qualification is also available via intensive delivery mode.


You will be assessed through a combination of underpinning knowledge questions, work-based projects and third party reports.

Qualification Requirements

10 units of competency required. Complete the core and select 6 electives. At least 3 electives must be from group A, additional electives can be from group A or B.

  Unit of Competency AIM Course Days
Core BSBMGT401A Show leadership in the workplace Leading at the Frontline 1
BSBMGT402A Implement operational plan Operational Planning 1
BSBWOR402A Promote team effectiveness Building Team Performance 1
BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements Safe Work Practices 1

Group A BSBCUS401B Coordinate implementation of customer service strategies Delivering Customer Service 1
BSBMGT403A Implement continuous improvement Implementing Continuous Improvement 1
BSBWOR401A Establish effective workplace relationships Effective Workplace Relationships 1
BSBWOR404B Develop work priorities Work Priorities 1
BSBFIA402A Report on financial activity Accounting for Non-Accountants 2
BSBPMG522A Undertake project work Introduction to Projects 1
BSBREL401A Establish networks Business Networking 2
BSBREL402A Build client relationships and business networks Building Client Relationships 2
BSBRES401A Analyse and present research information Analyse and Present Research Information 2
BSBRSK401A Identify risk and apply risk management processes Risk Management 2
BSBWRT401A Write complex documents Effective Business Writing 2

Group B BSBHRM405A Support the recruitment, selection and induction of staff Recruitment and Selection 2
BSBADM405B Organise meetings Manage Meetings 1
BSBHRM404A Review human resource functions HR Essentials 2
BSBHRM403B Support performance management process
BSBMKG401A Profile the market Marketing Fundamentals 2
BSBMKG402B Analyse consumer behaviour for specific markets


To enrol in this qualification, call 1300 882 895.

Additional Information

Have questions about assessment, accreditation or fees? Perhaps you'd like to claim credit for part of your AIM qualification. If so, please contact AIM.

If you wish to discuss your training requirements or to learn more about AIM's range of learning solutions, fill in the enquiry form and a member of our Training Advisory Team will contact you.

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AIM will develop an individual training plan to maximise the efficiency and effectiveness of your career development by mapping a personalised career pathway to a higher qualification most suited to your workplace goals and career aspirations.
Call 1300 882 895 for more information.

Online Course Details
AIMQ Online

The qualification may be undertaken online through AIMQ Online.

Please note the competencies available through AIMQ Online may differ slightly from the standard face-to-face delivery.

To enquire or enrol, please call or email using the details below. To enrol via the online secure payment gateway please see AIMQ Online.
Call1300 882 895
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