Course Directory > Developing People

Giving Feedback for Supervisors

Overview

Giving and receiving feedback is an essential activity for managers and one that is often avoided by those who are new to management or supervision. This one day interactive workshop will give participants the confidence and tools to deliver effective feedback and to assist others to review performance. Participants will learn to recognise the characteristics of effective and ineffective feedback, and understand the impact different communication styles have on the feedback loop.

Designed For

Supervisors and new managers wishing to acquire the skills to give feedback both formally and informally.

Content

• What is meant by feedback
  
• Performance and feedback
  
• Effective and ineffective feedback
  
• Instilling confidence when giving feedback
  
• Communication style and feedback
  
• Involving senior staff in the feedback process
  

Learning Outcomes

• Why feedback matters
  
• Understanding effective and ineffective feedback
  
• Apply different communication styles in giving feedback
  
• Giving feedback in different scena rios
  

Related Information

• Student Information
• Terms and Conditions of Enrolment
• Policies and Forms