Course Directory > General Management

Managing Operations

Overview

Managing Operations is designed to equip participants with the practical frameworks to manage production and service operations successfully. The main theme of the program is continuous improvement in all operational processes.

Designed For

This program has been developed for senior managers who have an undergraduate degree in a professional discipline or substantial managerial experience.

Content

• The structure and purpose of organizational planning
  
• Operational structures, systems and outcomes
  
• Competitiveness and productivity
  
• Adopt a leadership approach
  
• Develop and evaluate effective organizational structures
  
• Managing operations effectively
  
• Building a learning organization
  
• Performance measures including best practice and benchmarking
  
• Role and purpose of standards and compliance
  
• Identifying and applying quality frameworks
  
• Continuous quality and improvement cycles
  

Learning Outcomes

• Understand and evaluate the reasons why strategic business plans so often fail to be implemented
  
• Identify and analyse the process of organisational planning
  
• Assess the relevant models in developing an operations plan
  
• Differentiate between special causes and common causes of process variation and apply this analysis to process improvement
  
• Understand manufacturing processes and their application
  
• Understand and apply the concept of customer satisfaction and its measurement
  
• Analyse organisational structural patterns and their accompanying means of communication
  
• Explain the key concepts in performance measurement and identify the links between individual and team performance
  
• Develop appropriate criteria in measuring the links between job performance, organisational processes and customer needs
  
• Compare the models currently used in resource planning and forecasting and assess their applicability in improving organisational performance
  
• Understand and apply the concepts of Best Practice, Quality Framework and Quality Management
  

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