Course Directory > Human Resources

Managing Human Resource Service Delivery

Overview

This program considers the skills necessary to consult with stakeholders and plan the delivery of human resources to an organisation. It examines what human resources capability is required to meet the strategic objectives of an organisation.

Designed For

Internal and external human resource practitioners involved in designing and delivering human resource services.

Content

• The changing role of HR
  
• Defining the role of a human resource consultant
  
• Determining human resource requirements
  
• Service delivery options
  
• Developing service agreements
  
• Managing a project and planning for contingencies
  
• Assessing the implementation of human resources services
  
• Integrating business ethics into human resources services
  

Learning Outcomes

• Analyse strategic business and operational plans to determine HR requirements
  
• Demonstrate the major steps in the consulting process
  
• Determine appropriate strategies for delivering human resource services
  
• Develop tools to help analyse and assess service delivery
  
• The role and integration of ethics in human services delivery
  

Relationship to Accredited Training

This course meets the requirements of the following units of Competency:

• BSBHRM501A - Manage human resources services
  

This unit is an Elective unit towards qualifications with the Business Services Training Package.

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