Course Directory > Individual Performance

Assertion Skills

Overview

This program provides participants with the skills to express their thoughts, feelings and beliefs without violating the rights of others. Participants will develop confidence and gain an understanding of the value of the assertive style in defusing problem situations. From this program, individuals will discover that learning assertive behaviour will help allow them to talk about their needs and ideas and the preferred outcome, without arousing defensiveness in the person or group being addressed.

Designed For

People who wish to be more confident, positive and cooperative in their approach to others and who wish to improve their ability to influence others.

Content

• Personal communication styles
  
• Differences between assertive, submissive/passive and aggressive styles
  
• Responding to the communication styles of others
  
• Types of assertive behaviour
  
• Building confidence and self esteem
  
• Handling difficult situations
  

Learning Outcomes

• Identify assertive and non-assertive behaviour
  
• Develop methods and skills for becoming more assertive
  
• Learn to deal with people more effectively
  
• Build self-esteem and overcome self-defeating behaviour
  

Related Information

• Student Information
• Terms and Conditions of Enrolment
• Policies and Forms