Course Directory > Individual Performance

Conflict Resolution

Overview

This program is designed to enhance conflict resolution skills by examining what conflict is and how conflict affects people. Participants will examine positive and negative conflicts and decide how they can deal with conflict in their work and personal lives. The program will examine some basic communication strategies and will promote the development of negotiation and influencing skills.

Designed For

Managers, specialists, project managers and professionals who feel that their response to conflict situations could be improved, including managers, project managers, supervisors and human resource managers.

Content

• What is conflict?
  
• Strategies for managing conflict
  
• Personal styles of conflict management
  
• Active listening and questioning techniques
  
• Negotiating
  
• Assertiveness techniques
  
• Building solutions to conflict situations
  

Learning Outcomes

• Recognise how personal values and views influence behaviour
  
• Identify conflict management styles
  
• Analyse the needs of each party
  
• Develop skills to resolve conflict in a flexible manner
  
• Develop positive influence techniques
  
• Develop negotiating skills appropriate for a win-win solution
  

Related Information

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• Terms and Conditions of Enrolment
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