Course Directory > Business Communication

Effective Communication

Overview

The development and maintenance of relationships with colleagues and team members depends on an ability to communicate effectively. This program provides participants with a range of techniques and strategies that enables more effective and confident communication.

Designed For

This program is for people who wish to improve their personal communication skills to better express their thoughts, opinions and understanding to colleagues, direct reports and managers.

Content

• Understanding the communication process
  
• Identifying communication styles
  
• Communication barriers
  
• Demonstrating empathy
  
• Improving interactions with others
  
• Active listening and effective questioning skills
  
• Giving and receiving feedback
  
• Communicating in difficult situations
  
• Assertive communication
  

Learning Outcomes

• Develop active listening techniques to enhance understanding and show empathy
  
• Develop behaviours to enhance working relationships
  
• Use effective questioning skills
  
• Identify and develop your personal communication style
  
• Give and receive appropriate feedback
  
• Use effective communication techniques to deal with difficult situations
  
• Identify barriers to effective communication

Related Information

• Student Information
• Terms and Conditions of Enrolment
• Policies and Forms