Course Directory > General Management

Manage Knowledge and Information

Overview

Information and knowledge drive the contemporary organisation’s competitive advantage. This course has been developed to provide participants with skills to ensure that knowledge transfer within the organisation is maximised and that new knowledge is created. The course is designed for senior managers, business unit managers and those responsible for information and knowledge management.

Designed For

Senior managers, business unit managers and those responsible for information and knowledge management.

Content

• Sources of business data and information
  
• Reviewing staff and customer feedback and business performance data
  
• Identifying and defining business problems and issues
  
• Testing the reliability and validity of information
  
• Identifying patterns and emerging trends
  
• Methods of statistical analyses and interpretation
  
• Document analysis and conclusions
  
• Determining acceptable courses of action
  
• Using quantitative methods for decision making
  
• Aligning decisions with organisation objectives and values
  
• Understanding group/individual information needs
  
• Systems to support business decisions
  
• Developing communication plans
  
• Confidentiality/privacy policies
  

Learning Outcomes

• Obtain information relevant to business issues
  
• Analyse information and knowledge
  
• Take decisions on business issues identified
  
• Disseminate information to the organisation
  

Relationship to Accredited Training

This course meets the requirements of the following units of Competency:

• BSBINM401A- Manage knowledge and information
  

This unit can be counted as an Elective towards Diploma and Advanced Diploma qualifications within the Business Services Training Package.

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