Course Directory > Quality and Continuous Improvement

Continuous Improvement Management

Overview

Leading and promoting improvement and innovation is a key managerial skill. Throughout this program, participants will learn the theories of innovation and continuous improvement and apply these concepts through interactive activities. Unique to this program is the inclusion of transition and people management skills and strategies that will assist in building a culture conducive to innovation and improvement.

Designed For

Senior business unit managers, senior line managers who need to effectively drive innovation and business improvement.

Content

• Review programs, systems and processes
  
• Develop options for continuous improvement
  
• Implement innovative processes
  

Learning Outcomes

• Identify key business systems
  
• Identify approaches to system monitoring and evaluation
  
• Establish performance evaluation systems and approaches
  
• Improve and innovate competitively
  
• Communicate performance improvement strategies
  
• Conduct risk management and cost benefit analysis
  
• Create transition plans and people management
  
• Utilise investigation and analysis skills
  
• Evaluate improvement systems
  

Relationship to Accredited Training

This course meets the requirements of the following unit of Competency:

• BSBMGT608B - Manage innovation and continuous improvement
  

This unit of competency may be used as an Elective towards qualifications in the Business Services Training Package.

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