Course Directory > Developing People

Coaching and Mentoring

Overview

Achievement of results in any organisation is through the individual achievements of its people. Managers need to take an active part in addressing and responding to specific opportunities to improve performance of their employees. This program will help participants to develop the skills to support and sustain the improved perform­ance of others.

Designed For

Managers, specialist staff and professionals who manage, lead and support others who need to improve and sustain their performance by using coaching skills.

Anyone wishing to implement a mentoring program within an organisation, whether as managers, coordinators or participants.

Content

• The difference between coaching and mentoring
  
• Coaching and mentoring in the workplace
  
• Types of coaching and mentoring
  
• Coaching and mentoring frameworks
  
• Coaching and mentoring skills and qualities
  
• Communication skills
  
• Dealing with challenges
  
• The first meeting
  
• Coaching a team
  
• Finalising the program
  
• Common mistakes
  
• Nontraditional tools
  

Learning Outcomes

• Prepare for coaching and mentoring within the organisation
  
• Provide coaching and mentoring to individuals and groups
  
• Follow up coaching and mentoring to determine outcomes

Related Information

• Student Information
• Terms and Conditions of Enrolment
• Policies and Forms