Course Directory > Individual Performance

Negotiation Skills

Overview

This program identifies and focuses on the skills required for achieving positive results through negotiation. It equips participants with the tools, techniques and concepts that are required to manage negotiations successfully.

Designed For

Anyone whose role requires negotiation with others, including managers, team leaders and supervisors, sales and account managers, senior customer service representatives, project or change managers.

Content

• Negotiation styles
  
• Finding the right negotiation style
  
• Negotiating by position
  
• The five negotiation phases of preparation, opening, exploring interests and options, closing and implementation and possible review
  

Learning Outcomes

• Develop a comprehensive negotiation planning process
  
• Manage the negotiation process
  
• Analyse negotiation tactics
  
• Select and use the negotiation tactic appropriate to the situation
  
• Practise negotiation techniques to develop and refine your skills
  
• Evaluate and improve the negotiation process

Related Information

• Student Information
• Terms and Conditions of Enrolment
• Policies and Forms