Course Directory > Quality and Continuous Improvement

Manage and Implement Change

Overview

This program is designed to provide managers with the skills and knowledge to implement and cope with change in the workplace. Such skills are essential for every manager given the rapid pace of change and the need to influence the process toward organisational outcomes.

Designed For

People involved with the change process in their organisation, including supervisors, team leaders, frontline managers and managers.

Content

• Understanding the change process
  
• Models of organisational change
  
• Aligning change strategies with organisation goals
  
• Planning for change
  
• Involvement and empowerment in change
  
• Developing creative and responsive approaches to issues
  
• Dealing with resistance to change
  
• Coaching and mentoring
  
• Monitoring effectiveness
  
• Flexibility without losing focus
  

Learning Outcomes

• Analyse internal and external environmental factors to identify change requirements and opportunities
  
• Develop and implement change management strategies in response to those identified requirements or opportunities
  

Relationship to Accredited Training

This course meets the requirements of the following unit of Competency:

• BSBINN601A - Manage organisational change
  

This unit can be used as an Elective for qualifications within the Business Services Training Package.

Related Information

• Student Information
• Terms and Conditions of Enrolment
• Policies and Forms