Half Day Courses

	Intakes	Delivery
Effective Email - Send it Once; Send it Right	2012	Face-to-Face
This course is designed for managers at any level who write emails as part of their working day and who want to make a positive impact on the reader. Read more

Handling Customer Complaints - Assess, Act, Impress	2012	Face-to-Face
This course is designed for managers, sales people, customer service representatives, call centre operators, help desk officers or anyone in a public-facing or customer-focused position. Read more

Language of Leadership - How leaders Communicate and Inspire	2012	Face-to-Face
This course is designed for managers and leaders seeking to develop their skills to communicate effectively and influence and motivate others. It assumes 3-5 years managerial experience. Read more

Listening and Documenting	2012	Face-to-Face
This course is for anyone who is looking to improve how they both listen to and capture information that is important to how they do their job. Read more

Networking and Brand 'You'	2012	Face-to-Face
This course is for people wanting to better understand the skills of networking and how to promote themselves. Read more

Paperwork Freedom - Getting Paperwork Done	2012	Face-to-Face
This course is designed for managers at all levels seeking to streamline processes, save time and money and reduce the risk of missing important information and timelines. Read more

Projecting a Positive Professional Image	2012	Face-to-Face
This course is for anyone who needs to understand the nuances of business etiquette and how and when to apply them. Read more

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Regional Delivery

Indicates that the course is also delivered throughout Queensland at regional centres.

Online Delivery

Indicates that the course is offered both face-to-face and online. For online delivery call 1300 882 895 or visit AIMQ Online.