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Intakes |
Delivery |
Business Writing Skills
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2013
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Face-to-Face
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| The ability to write clearly and effectively is a critical professional skill. This course will assist you to plan, organise and structure your writing to achieve better results with written communications. Read more |
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| Communicate with Diplomacy, Tact and Creativity
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2013
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Face-to-Face
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| This course provides you with the skills to communicate with tact and impact even when you are feeling under the microscope, under pressure or on the spot. Read more |
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Effective Communication
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2013
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Face-to-Face
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| This course provides you with a range of techniques and strategies that enable more effective and confident communication. Read more |
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| Effective Email - Send it Once; Send it Right
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2013
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Face-to-Face
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| This half-day course focuses on the important skill of sending and responding to emails effectively and efficiently. Save yourself hours each day and earn the gratitude of your colleagues by mastering this unique form of written communication. Read more |
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Effective Technical Writing - From Jargon to Clarity
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2013
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Face-to-Face
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| Effective technical writing is structured to meet the needs of the audience with a clearly articulated purpose, main idea and logical structure. This course provides you with an efficient and productive framework to transmit technical concepts. Read more |
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| Listening and Documenting
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2013
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Face-to-Face
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| This half-day course will allow consideration and practice of the skills to effectively capture the salient points of a conversation. Read more |
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Power of Grammar
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2013
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Face-to-Face
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| This course focuses on the nuances of the English language and the correct use of grammar. You will be introduced to generally-accepted writing practice and how this informs contemporary communication. Read more |
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| Power of Voice
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2013
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Face-to-Face
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| You will learn how to use your voice effectively whether addressing individuals or groups in person or via telephone, Skype or conference calls. Read more |
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Powerful Presentations
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2013
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Face-to-Face/Online
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| From articulating research findings, to selling to prospective clients, a great presentation can be the difference between success and failure. Read more |
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| Taking and Writing Effective Minutes
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2013
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Face-to-Face
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| Effective minutes capture actions that flow from decisions as well as who is responsible. This one-day course provides a thorough introduction to minute taking and the skills needed to write professional minutes. Read more |
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Telephone Call Techniques
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2013
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Face-to-Face
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| This course provides an insight into positive and proactive telephone techniques that are vital to every professional and especially to those receiving a large volume of inbound and potentially difficult calls. Read more |
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| Vital Conversations - Confronting the Tough Stuff
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2013
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Face-to-Face
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| Vital conversations are the lifeblood of relationships and networked individuals. Find out how to plan, prepare and practise for vital conversations to make a difference in your career. Read more |
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Writing a Business Case
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2013
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Face-to-Face
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| Writing a business case requires research, relevant evidence, a well thought through argument and a persuasive writing style. This course will show how you can combine these elements to write a compelling business case. Read more |
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| Writing Effective Reports and Documentation
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2013
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Face-to-Face
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| Well-crafted reports and documents are key forms of communication. You will learn how to enhance the quality of reports through planning and presentation. Read more |
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Writing Policies and Procedures
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2013
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Face-to-Face
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| This course will teach you how to express policies and procedures clearly and concisely. Read more |
