Brisbane Courses in August 2014

Foster Innovation and Improvement

This short course provides you with the skills, knowledge and insight to effectively take the lead in using innovation to realise business outcomes. 1 day
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Brain Science for Managers

This short course introduces the latest developments in the field of neuroscience and the implications for managers and leaders. 1 day
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Delivering Customer Service

This short course explores the essence of truly exceptional customer service and provides you with the skills and knowledge to respond to your customer and client needs. 1 day
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Leading with Emotional Intelligence

This short course provides a comprehensive and practical guide to using emotional intelligence as a valuable skill in the workplace. 1 day
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Ethics and Governance

This course is designed to improve your understanding of ethical behaviour at both the individual and organisational levels. 2 days
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Building Team Performance

This short course examines the dynamics of teams in the workplace and the role of a leader in creating, nurturing and maintaining a performance-based culture. 1 day
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Emerging Leaders - August 2014 Intake

This course is designed to provide emerging leaders with the skills and knowledge to take them to the next level of their career. 5 days
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Experienced Manager

course explores the development and delivery of strategic business plans, as well as change processes and the reasons change can fail. 3 days
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Managing Your Sales Team

This course assists to establish and maintain the peak performance of individuals within a sales team. 2 days
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Certificate IV in Work, Health and Safety (Intensive) - August Intake

The Certificate IV in Work, Health and Safety is available in an intensive program with a set curriculum of 10 units of competency. 6 days
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Delivering Innovation

This short course provides you with the base of knowledge and skills on which to build an innovation culture in your organisation. 1 day
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Building Client Relationships

course provides valuable insight into building sales, retaining business and increasing referrals through the development of successful long-term client relationships. 2 days
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Negotiating Skills

This short course explores a variety of proven techniques that you can use in your negotiations with others. 2 days
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Presentations Plus - Influencing Your Audience

This short course provides you with the tools and techniques to effectively prepare for and deliver persuasive presentations at work. 1 day
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Work Priorities

This short course provides you with practical tools and techniques to set meaningful goals and realistic plans to achieve them. 1 day
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Accounting for Non-Accountants

This course covers key accounting concepts and assists you to interpret and analyse reports to effectively track financial performance. 2 days
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Design Training Programs

This course focuses on the development of competence in conceptualising, designing, developing and evaluating learning programs to meet an identified VET need, based on guidelines provided in nationally recognised training packages. 2 days
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Assertiveness Techniques

This course will provide you with personal insight into the ways in which you respond to different people, situations and events. 2 days
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New Supervisor

This course is a highly accessible, interactive and practical program that will provide you with the skills and knowledge you need to successfully transition from team member to team leader. 2 days
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Change Management

This course takes a detailed look at why people resist change and the skills and qualities you need to be an effective change manager. 2 days
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Resilience for Managers

This course will give you an understanding of what resilience is and the changes that can be made in your life to become more resilient. 1 day
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Resolving Conflict

This course provides an in-depth exploration of the drivers of conflict and the skills you need to effectively intervene and facilitate positive outcomes. 2 days
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Dealing with Difficult Situations

This course is designed to provide you with skills, techniques and strategies to professionally and confidently deal with difficult people and situations. 1 day
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Time Management

This course gives you the tools, techniques and strategies to maximise your effectiveness, minimise wasted time, and control your workload. 2 days
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Manage Meetings

This short course will help you develop the skills to lead effective, engaging meetings that are focused on achieving results. 1 day
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Managing in the Moment

This short course provides you with the skills you need to confidently address real-time situations even when you least expect them. 1 day
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Managing Team Budgets

This course introduces key concepts in budgetary planning, implementation and management. 1 day
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Finance for Non-Finance Managers

This short course provides a practical guide to analysing financial data and understanding the implications of financial performance. 2 days
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Manage People Effectively

This course provides you with the personal insight, skills and knowledge you need to successfully lead individuals and teams. 2 days
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Delegating at Work

This short course provides you with the tools and techniques you need to effectively delegate to others. 1 day
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Microsoft Project 2010 Introduction

This short course will show you how to schedule projects, allocate your resources efficiently and provide regular and accurate reports on the progress of the project. 1 day
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Workplace Knowledge and Information

This short course explores how to implement an information or knowledge management system and to manage the use of that system. 1 day
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Implementing Continuous Improvement

This short course provides a comprehensive set of tools and techniques that enable you to identify, analyse and address opportunities for improvement. 1 day
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Leading at the Frontline

This short course provides a comprehensive introduction to people leadership in the context of frontline teams. 1 day
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Leadership Challenges for Women

This one-day course helps you develop your leadership skills in a safe yet stimulating environment where you can learn from and with other women. 1 day
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Power of Voice

The Power of Voice short course enables you to harness your voice and transform it into a strategic management tool. 1 day
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Effective Communication

This course provides you with a range of techniques and strategies that enable more effective and confident communication, essential for the development and maintenance of workplace relationships. 2 days
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Manage Knowledge and Information

This short course provides you with the skills you need to ensure that knowledge is created, captured and transmitted efficiently and effectively. 1 day
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Business Sales

Develop product knowledge, build client relationships and networks, identify and plan sales prospects and secure and support sales solutions. 3 days
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Key Account Management

This course is designed to provide you with the tools and techniques to develop and implement key account management strategies for your organisation. 2 days
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New Manager

This course provides you with the depth and breadth of skills you need to build your management profile and deliver business outcomes. 3 days
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Effective Business Writing

This course will enable you to write structured, high quality and engaging workplace documents. 2 days
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Train the Trainer

This course is designed to provide you with the skills and knowledge to plan and present effective and interactive training sessions that align to nationally recognised training. 3 days
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Effective Workplace Relationships

This short course is designed to build your interpersonal skills assist you to become a more effective communicator. 1 day
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Essential Selling Skills

This course provides you with the framework to manage your sales activities and the practical skills to identify prospects and present compelling solutions. 3 days
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Create Strategic Human Resource Plans

This short course demonstrates the importance of ensuring that all HR activities are integrated with the strategic objectives of the organisation. 2 days
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Project Management Fundamentals

This course provides the comprehensive foundations you need to effectively initiate and manage workplace projects. 2 days
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Analyse and Present Research Information

This course focuses on practical research methodologies and analysis techniques. 2 days
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Risk Management

This course covers the development, implementation and evaluation of risk management plans. 2 days
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Promote Diversity in the Public Sector

This short course focuses on the need for the public sector to maximise the contribution of all employees in today's complex social, legal and economic environment. 1 day
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Applied Project Management

Providing a broad exploration of project management best practice, this short course will give you an understanding of all aspects of the project management lifecycle. 3 days
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Young Manager Program

This program is an experiential course designed specifically for young and emergent leaders commencing their management careers. 3 days
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Addressing Language, Literacy and Numeracy

This course addresses adult language, literacy and numeracy (LLN) considerations in accredited work-based training and assessment. 1 day
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Addressing Workplace Bullying, Harassment and Discrimination

This short course provides you with the essential skills you need to promote positive behaviours and ensure a safe and harmonious workplace. 1 day
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Think on Your Feet ®

This course will help you communicate confidently in an impromptu situation, handle difficult questions and get your ideas across when there is no time to prepare. 2 days
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Operational Planning

This short course provides a practical guide to the development and implementation of operational plans. 1 day
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Professional Presentations

This short course focuses on developing the skills you need to present, plan and deliver successful presentations. 2 days
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Introduction to Projects

This short course provides you with an overview of the tools, techniques and resources you need to plan, develop and implement projects. 1 day
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Dealing with Difficult Situations

This course is designed to provide you with skills, techniques and strategies to professionally and confidently deal with difficult people and situations. 1 day
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Manager as Coach

This short course provides an in-depth guide to developing the unique yet essential skills of effective workplace coaching. 1 day
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Workplace Investigations Training Program™

This program is unique in Australia as it takes an holistic approach to conducting investigations by balancing legal theory in an industrial relations framework, in the context of contemporary human resource management. 2 days
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Social Media for Managers

This workshop assists managers to negotiate the social media landscape and effectively engage with staff, link geographically dispersed teams, harvest innovative ideas and improve relationships with customers, suppliers and strategic partners. 1 day
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Motivate and Engage Your Team

This short course is about getting the best from people; achieving results through individuals and teams, maintaining consistent high performance and inspiring oneself and others into action. 1 day
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Networking and Personal Branding

This short course explores the essential skills needed to identify and promote your personal brand through effective networking. 1 day
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Assessing in the Workplace

This course gives an overview of the VET system to develop an understanding of aligning competency assessment with the training framework. 3 days
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Positive Professional Image

This short course addresses the etiquette of formal and informal communication, phone usage, dressing for specific occasions, table manners as well as courtesy and familiarity amongst peers and supervisors. 1 day
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Manage Remuneration and Employee Benefits

This course explores a variety of methodologies for monitoring and evaluating remuneration strategies. 1 day
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Develop Workplace Learning

This short course provides you with a base of knowledge and skills on which to build a culture of learning. 1 day
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Project Management Practitioner

Focusing on how to pull a project together, this program will equip you with a range of strategies to manage development, governance, integration and analysis of composite projects. 2 days
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