Carol's at the cutting edge of the mining industry

Brisbane businesswoman Carol Muller AFAIM has spent the past 17 years making her mark in the male-dominated world of mining. She has been in her current position as State Manager for international hydraulics specialists RYCO for the past four years and has been a member of the Australian Institute of Management - Qld & NT since 2002. Ms Muller took time out from hectic schedule to speak to eAgenda editor Grant Stockwell.

Q: What is your title and what is your role?

I am the State Manager - Queensland for RYCO Hydraulics. RYCO is an Australian-owned hydraulic hose and fitting company with manufacturing and sales operations globally. My role is to lead and manage the Queensland team in supporting our clients by providing solutions to their hydraulic problems.

Q: What's the best part of being a member of the Australian Institute of Management - Qld & NT?

AIM provides me with the opportunity to interact with a diverse group of business professionals and to access valuable management resources such as events, courses and programs, and the bookshop.

Q: What's the best piece of adviCe you've received?

When I first moved into a people management role my manager said "Look after your people and they'll look after you". Over time I've found this to be true and I am proud to lead a very strong team.

Q: What's the best advice you've given?

Don't compromise yourself or your values to achieve a short term goal; your integrity and reputation is everything.

Q: What is your best time management tip?

Plan at least three months ahead and manage it all through Outlook, sharing your calendar with everyone that needs access. Also, ensure there is enough flexibility for those unexpected and often last-minute changes.

Q: How many staff do you manage and what is a typical day in the life of Carol Muller?

I have 26 staff in Queensland, working in sales, account management, customer service, warehousing, contract support and on-site services at multiple branch operations and remote on-site service locations.

Our clients are predominately authorised distributors, OEMs, and major end users from within the mining, manufacturing and agricultural market segments.

There's no typical day in my work life. I travel frequently and often with little notice, so I need to be organised and flexible.

My days in the office can involve almost anything including recruiting new employees, mentoring and motivating team members, planning and problem solving, analysing results, identifying new opportunities, target accounts and markets, attending meetings, conducting presentations, preparing tender submissions, contract negotiations and the ever increasing amount of emails and phone calls.

But definitely the best part of my job is meeting with clients, which could mean wearing a suit for a meeting in the CBD or hi-visibility work wear to climb onto an excavator or a dragline in the Bowen Basin.

Q: When investing, property or shares and stocks?

I think a combination of property and shares provides the greatest long term potential, but in the shorter term shares can be more beneficial especially if you have a little luck on your side.


Carol Muller AFAIM